1. APPLICATION PRIVACY POLICY
1.1 Alleviate Health Technologies PTY LTD
We respect your privacy.
Alleviate Health Technologies PTY LTD respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. We adhere to the Australian Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 Personal Information
Personal information means information we hold which is identifiable as being about you. Sensitive information is a subset of personal information and here applies to your health information obtained to create personalised exercise regimens for joint-associated pain and rehabilitation.
2. Collection of Personal Information
2.1 How We Collect Personal Information
Alleviate Health Technologies PTY LTD will, from time to time, receive and store personal information you enter onto our software application Alleviate.Health, provide to us directly, or give to us in other forms.
a) You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order.
b) We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
c) Additionally, we may collect any other information you provide while interacting with us.
We will solicit and collect necessary health information, which is classified as sensitive information under the Privacy Act 1988 (Cth). This includes information about your physical health, medical history, and other health-related data necessary for providing our services. This will occur through your interaction with Alleviate.Health.
3. How We Use Your Personal Information
3.1 Primary Use
Alleviate Health Technologies PTY LTD may use personal information collected from you to:
a) Provide you with information, updates, and our services.
b) Make you aware of new and additional products, services, and opportunities available to you.
c) Primarily, we use your personal and sensitive information to improve our products and services, better understand your needs, and to create and personalise your exercise and physical rehabilitation regimens through the use of machine learning and artificial intelligence.
3.2 Secondary Use
With your express consent, we may use your information in a de-identified and aggregated form to:
a) Train and improve our machine learning models.
b) Refine our computer vision models using your exercise test images, helping provide more accurate movement assessments and exercise recommendations.
These images and associated data will only be used for improving service delivery and will not be shared with third parties without your explicit consent. Personal identifiers will be removed, and strict security protocols will be applied to prevent re-identification.
3.3 Explicit Consent Process
Before any secondary use of your data, we will obtain your specific, informed consent through an opt-in process that details:
a) The types of data to be used.
b) The specific machine learning purposes.
c) Data retention periods.
d) Your rights to access, modify, or delete your data.
You may modify or withdraw your consent at any time by contacting us at admin@zendu.com.au.
4. Disclosure of Your Personal Information
We may disclose your personal information to:
a) Employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary for the purposes set out in this Policy.
b) Third parties to comply with a legal requirement (e.g., law, regulation, court order, subpoena, or warrant).
c) Protect the rights, property, or safety of Alleviate Health Technologies PTY LTD and our users.
5. Security of Your Personal Information
We are committed to ensuring your information is secure. We employ physical, electronic, and managerial procedures to safeguard and secure information, including:
a) Secure servers located in Australia.
b) Encryption and restricted access controls.
c) Regular security audits.
In the event of a data breach, we will notify affected users and relevant authorities as soon as practicable or within 72 hours.
6. Access to Your Personal Information
You may request details of personal information that we hold about you, as per the Privacy Act 1988 (Cth). If you believe that any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us at admin@zendu.com.au.
7. Complaints About Privacy
If you have any complaints about our privacy practices, please send the details to admin@zendu.com.au. We take complaints seriously and will respond shortly after receiving written notice.
8. Opt-Out Rights
You can stop the collection of information by uninstalling the Application. Alternatively, you may request to opt-out via email at admin@zendu.com.au.
9. Changes to Privacy Policy
We may modify this Privacy Policy at any time, and all modifications will be effective immediately upon posting. Please check back periodically to review any changes.
10. Use of Cookies
We may use cookies on our software application. These small files identify you when you return and store details about your use of the application. You can choose to reject cookies by changing your device settings, but this may limit functionality.
11. Automatic Collection
Our software application may collect certain information automatically, including:
a) Mobile device ID.
b) IP address.
c) Mobile operating system.
d) Browser type and usage patterns.
12. Third-Party Links
Our software application may contain links to third-party websites. These links are provided for convenience, but we are not responsible for the privacy practices of those third-party websites.
13. Geo-location
We may use GPS technology (or other similar technology) to determine your current location for relevant advertisements. We will not share your location with other users or partners.
